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Tag Archives: handling customer complaints

Portrait of a smiling african american woman drinking coffee and handling customer complaints

Handling Customer Complaints on Social Media with Humor

Over the last few years, many brands have seen a shift from handling customer complaints in-person or over-the-phone to responding to them on social media. The dynamic of handling customer complaints on a public forum can create its own challenges, but many businesses have found ways to use this to their advantage. By knowing how…

September 12, 2017popular, social mediaBy jmaggiore
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